AFFILIATE DISCLOSURE·We may earn commission from partner casinos·18+·Play Responsibly
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Response within 3 business days Wellington · NZ Mon–Fri 9am–5pm NZST

Get in touch with
the actual Kiwi team

Real humans read every message sent to KiwiStake. We reply to corrections, complaints, partnership enquiries, reader tips, and "hey just wanted to say thanks" with equal seriousness. Pick the right inbox below, or use the form — whichever's faster for you.

01
The Inboxes

Pick the right inbox

We run specialist inboxes instead of a single catch-all address. Using the right one means your message goes straight to the person who handles that kind of query — which is usually faster than going through reception.

@
General hello
Reader feedback, questions about our reviews, suggestions for new casinos to test, or anything that doesn't fit the specialised inboxes below. This is the default front door.
[email protected]
~ 2–3 days
✎
Corrections
Spotted a wrong licence number, outdated bonus terms, or a broken link? Please let us know. Factual corrections go live within 24 hours of verification and are logged in the footer of the affected review.
[email protected]
< 24 hrs
!
Complaints
Formal complaints about editorial policy breaches, bias concerns, or partner-related issues. Handled by a senior editor not involved in the disputed content. Acknowledged in 3 business days, resolved within 14.
[email protected]
Ack. 3 days
§
Partnerships
Casino operators, payment providers, and game studios with commercial enquiries. We accept partnership proposals, but editorial rankings are never part of the negotiation — please read our disclosure first.
[email protected]
5 business days
P
Press & media
Journalists and researchers seeking comment on NZ iGaming, regulatory developments, or operator behaviour. We respond to press queries same-day during business hours. Matiu Henare is available for on-record interviews.
[email protected]
Same day
K
Careers
Experienced iGaming reviewers, compliance specialists, or responsible-gambling advocates based in NZ or Australia. Remote-friendly positions. Include a short note about your background and any published work.
[email protected]
1–2 weeks
02
Direct Message

Or just write to us here

Prefer a form? Fill this in and it lands in the right inbox automatically based on the category you pick. Everything is routed to a real human — we don't use an auto-responder bot.

What happens after you hit send?

Your message is tagged by topic and routed to the specialist inbox — corrections go to the editorial desk, partnership proposals to commercial, complaints to the independent review track. You'll get a human reply within the response windows shown in the hero panel.

01
Acknowledgement first. Every submission gets an instant auto-acknowledgement with a reference number so you know it arrived.
02
Real human, named reply. The human replying will sign off with their real name and role — no "The Team" signatures, no unsigned responses.
03
No marketing follow-up. Your email address is used only to respond to your message. We do not add you to a marketing list unless you explicitly opt in below.
04
Honest "no" when needed. If we can't help — legal reasons, not our area, already answered in an FAQ — we'll say so clearly and point you somewhere useful.
We route your message to the right inbox based on this.
Max 4,000 characters. Plain text is fine — no need to format anything.
We do not store messages longer than needed to respond · No third-party trackers on this form
✓

Message received

You'll get an acknowledgement email with your reference number in the next few minutes.

Then a real human reply within the window for your topic.

03
The Office

Where we actually are

KiwiStake is operated by KiwiStake Media Ltd, a New Zealand registered company. We have a physical address, a business registration number, and office hours — not common for iGaming affiliate sites, but worth doing.

KiwiStake Media Ltd
Level 3, 15 Dixon Street
Te Aro, Wellington 6011
Aotearoa New Zealand
NZBN
9429048721634
Reg. Since
15 May 2017
Director
Matiu Henare
Postal
PO Box 24287, Wellington 6142
When we're at the desk
Mon9:00 — 17:00
Tue9:00 — 17:00
Wed9:00 — 17:00
Thu9:00 — 17:00
Fri9:00 — 15:00
Sat–SunClosed
All times NZST · Public holidays observed · Emergency press contact 24/7
04
Elsewhere

Or find us out there

We're not on every platform — only the ones where we can actually be useful. If you'd rather DM than email, these are the staffed accounts.

05
Before You Write

Three quick things to know

Not rules — just saves us both time. If any of these apply, you might find the answer faster through another page, or you might need a different kind of help.

i.
We aren't the casino
If you can't withdraw your winnings, the casino froze your account, or your bonus didn't credit — contact the operator directly. We're a review site, not a middleman. We can't access player accounts or force payouts. Complaints about operators should first go to their support, then to their regulator.
ii.
Nor can we give financial advice
We can explain how bonuses work, how wagering maths works, and which casinos we trust. We can't advise on whether you should gamble, how much to spend, or whether a specific deposit is a good idea. Those are personal decisions and we have no special knowledge of your circumstances.
iii.
If you're struggling, read §9 instead
If gambling has become a source of real harm — financial, emotional, relational — email is the wrong tool. Please use the resources in the responsible-gambling block below. Those people are trained for this and are available around the clock. We're not, and we'd rather you get the right help.
18+
Gambling causing harm?

Free, confidential, 24/7 support for problem gambling in New Zealand. Not affiliated with any casino.

responsiblegambling.org.nz →